For Patients

To access specialist care in Australia, a valid referral is generally required. Kalix accepts referrals from GPs and other specialists.

1. Referral from Your General Practitioner (GP)

A GP referral is the most common path and ensures you receive any available Medicare rebate for your specialist consultation.

• Process: Your GP writes a formal referral letter detailing your medical history and the reasons for seeking specialist advice.
• Submission: Your GP can send the referral directly to Kalix via fax or secure electronic message (e.g., HealthLink).
• Booking: Once we receive the referral, our Care Team will contact you directly to schedule your appointment with the appropriate subspecialist.

2. Specialist-to-Specialist Referral

If you are already seeing another specialist who believes your condition requires deeper subspecialty focus, they can refer you directly into the Kalix ecosystem.

3. Direct Self-Referral (Non-Medicare)

While a referral is necessary for a Medicare rebate, you may choose to see a Kalix specialist without one.

• Process: You can contact our Care Team directly to book.
• Important Note: You will not be eligible for a Medicare rebate for the consultation fee if you do not have a valid referral. We recommend discussing this option with our team before proceeding.